50% deposit is required 10 days before I start your project with the balance to be paid in full upon completion..
GUARANTEE
Our first guarantee is that we will work on your project until you are completely satisfied. We build the song along with you and we ask for your feedback at each step of the process. We find this prevents surprises and limits the number of revisions needed. We will continue, however, to make changes – big or small – until you’re happy.
If for some reason you decide we’re not the right fit and wish to cancel, we will refund part or all of your deposit. If we’re at the Sketch stage and you’re not satisfied, we’ll refund your deposit in full. If you’ve agreed on a sketch and we’re in the tracking stage or beyond, we will refund half of your deposit. In either case, we keep all files and you can not use anything we’ve created for you (recordings or ideas) in any way – but we’ll part ways with a smile. While we stand by our quality and our commitment to the artist, we recognize that we will not always share the same vision – and that’s fine!
ABANDONED AND COMPLETED PROJECTS
A project will be considered abandoned if we haven’t heard from you for over 30 consecutive days. In this case, your deposit is non-refundable. If you choose to restart your project later, there will be a $60 re-start fee.
A project is considered complete when your balance is paid in full. There may be additional charges to reopen a complete project and including a re-start fee.
SCHEDULING
We schedule on a first-come/first-serve basis. While we try to be as realistic as possible, we are usually working on several projects at a time and can not guarantee a start or end date.
FILE STORAGE
When your project is finished, we will provide you with a Master recording of your song(s). If you would like additional files, stems, or mixes, please ask for them upon completion of your project.
Once your project is complete, we will keep your project in our system for 30 days. We will not be held responsible for file storage. While we try to keep archives of all our projects, we will not guarantee against lost or corrupt data. At your request within 30 days of completion of your project, we will provide you with all relevant files for your project so that you can store them.
